Oscar-winning actress Jessica Chastain has come under fire on social media after she criticized JetBlue for a $15 credit issued for in-flight entertainment that malfunctioned during her recent flight.
The “Zero Dark Thirty” star, 47, expressed her frustration in a now-deleted post on X (formerly Twitter) following a six-hour flight where she encountered issues with the airline’s entertainment system.
“Thank you, @JetBlue, for your $15.00 credit. My flight was $1,500, and the credit is 1/100 of the money I paid you,” Chastain tweeted on Wednesday. “Strange that I paid that for your flight entertainment system that didn’t work for the duration of my 6-hour flight, but I guess it was worth it for this $15 credit.” She included a receipt to support her claim.
After JetBlue responded with an apology, saying, “We’re sorry you’re disappointed, Jessica. Please send us a DM so we can look into this,” Chastain followed up with a screenshot of her previous conversation with customer service. When informed about the $15 credit, she remarked, “I understand, but I spent $1,500 on the flight, and so did my husband.
There should be some flight credit or something since I have a TrueBlue account and have been a loyal customer.”
Despite her attempts to escalate the issue, the service agent informed her, “I am sorry there is not more I can do.”
Chastain’s complaint prompted a wave of criticism on social media, with many users deeming her response “tone-deaf,” especially in light of the recent devastation caused by Hurricanes Helene and Milton in Florida.
One user commented, “Read the room,” while another stated, “Jessica Chastain is so embarrassing.” A third jokingly remarked that her grievances made her “our modern-day Princess Di.”
However, not all responses were negative. Some users defended the actress, with writer Louis Peitzman stating, “So many of you would tweet exactly like Jessica Chastain if you were her level of famous.
I know that in my soul.” Others echoed support, arguing that it is beneficial for celebrities to voice complaints publicly, highlighting a lack of accountability in airline customer service.
The Post has reached out to both JetBlue and Chastain’s representative for further comment.
For updates on this developing story, stay tuned.
