Shrewsbury, UK – A routine car service turned into a shocking ordeal for Michael Hinsley when his dash cam footage revealed a worker urinating on his £30,000 Mercedes A35 at a dealership in Shrewsbury.
Michael, who pays £41 per month for a service plan with the dealership, initially believed the service had gone smoothly.
However, upon reviewing the footage, he was “horrified” to witness the incident in the dealership’s valeting area.
The footage shows a worker cleaning the car before briefly disappearing from view and then returning to urinate on the front of the vehicle.
“I was horrified to see what the guy had done,” said Michael, from Broseley, Shropshire. “I simply couldn’t believe it.”
Michael immediately reported the incident to the dealership, providing them with the footage. While the dealership assured him the matter would be investigated, they disclosed that the valeting service was not directly operated by Mercedes but by a contracted third party.
Response from the Dealership
The dealership informed Michael that the employee responsible had been identified and was no longer employed.
However, Michael is dissatisfied with the dealership’s handling of the situation. Despite an apology and an offer of £250 in compensation, he feels the response does not adequately address the severity of the incident.
“They told me all they could do was apologise,” Michael said. “But this is about more than just an apology – accountability. My car is a significant investment, and I trusted them to take care of it.”
The incident occurred in December, but Michael contacted the dealership again in January after feeling their initial response fell short.
“I’m disgusted with how they’re treating me and the whole situation,” he added.
Public Reaction and Accountability
Michael’s case has sparked outrage among others who share his concern for accountability in customer service.
The dealership has referred all media inquiries to the Mercedes press office, which has yet to comment.
As Michael continues to demand a more fitting resolution, this incident raises questions about contracted service standards and how dealerships manage incidents on their premises.
